Cabinet would recover for a day after every service call from the last outfit and then slide again. He gauged it properly, found the slow restriction, and did not pretend a cleaning would settle it.
Lucien F.2026-01-11
Sheet A-05
What a visit costs, and what it buys
One flat diagnostic fee, quoted before we arrive, credited in full if you approve the repair. Everything after it is written down before it is billed.
Diagnostic fee
$80 flat
Flat diagnostic fee, credited in full toward the repair if you approve the work.
The sequence
- 01
You describe the symptom
On the phone, in plain words. Sometimes that is enough for us to say it is not worth a visit, and we will say so.
- 02
We diagnose, flat fee
$80. One number, known before we arrive, regardless of how long the diagnosis takes.
- 03
You get the estimate in writing
Parts, labor and the time frame. Nothing is ordered and nothing further is billed until you approve it.
- 04
The fee comes off the bill
If you approve the work, the $80 is credited in full against it. If you do not, you have paid for a diagnosis and you keep it.
What the fee covers
Included
- Travel to the property inside the service radius.
- A full inspection of the cabinet: condenser deck, airflow, door seal, controls and the water side where one is fitted.
- Measured readings rather than impressions — temperature at the point that matters, actual voltage under load, fill volume and cycle time on an ice maker.
- A written statement of what is wrong, what it takes to fix it, and what it will cost.
Not included
- Parts. They are quoted separately once the fault is known.
- Labor beyond the diagnostic itself. That is in the written estimate you approve first.
- Any brand other than Sub-Zero. We do not take those calls at all.
- Installation of an appliance bought elsewhere, unless it is a retrofit into an existing opening we have measured.
What has this work actually run?
Every band we publish, in one place. These are completed repairs on built-in refrigeration of this class, parts and labor together. A band and not a price, because the part decides the number and the part is not known until the cabinet has been measured.
| Item | Band |
|---|---|
| Reading the cabinet, diagnostic sequence | $80 flat |
| Door gasket or seal replacement | $230–$620 |
| Evaporator or condenser fan motor | $270–$580 |
| Defrost heater, thermostat or sensor | $240–$640 |
| Ice maker, water valve or supply line | $250–$670 |
| Electronic control board | $420–$860 |
| Compressor or sealed-system repair | $900–$2,340 |
$80 buys the readings; $2,340 is the ceiling of everything scheduled above it. The written estimate sits between the two and carries one figure, handed over before a part is ordered.
Against replacing it
$8,600–$19,400
A comparable built-in refrigerator, appliance only — before delivery, installation, custom panels or cabinetry. Undercounter and wine units sit below this band; replacing a column pair is usually two purchases rather than one. Appliance pricing is national, unlike the labour above.
| Line | Range |
|---|---|
| Typical 36-42 inch built-in, the usual repair-or-replace comparison | $11,600–$16,800 |
| Custom panels and integrated cabinetry, on top of the appliance | $2,000–$5,000 |
| Replacement wine storage or an undercounter unit, appliance only | $3,500–$5,500 |
Why a band and not a single price
Because the part decides the number, and we will not know the part until we have measured the appliance. One published figure for ice maker repair is either padded to cover the worst case or it is a hook, and both of those end with a conversation you did not want to have in your kitchen. A range is the honest shape of the same information, and it is something you can plan against before anyone is standing in the room.
What narrows a band to a number is the diagnosis, and you get that in writing: written estimate before any part is ordered or any labor is billed. Once you have it, the decision is yours and there is no pressure attached to it — including when the honest answer is that the cabinet is not worth the repair. The replacement comparison above is the start of that question; the worth-fixing sheet works it all the way through.
Completed work carries 90 days on labor and 365 days on parts. The detail is on the warranty sheet, and the common questions are answered on the questions sheet.
Asked and answered
Questions about the money
- Why publish a range instead of a price?
- Because the part decides the number and the part is not known until the cabinet has been measured. A single published figure is either padded for the worst case or it is a hook. A band is something a reader can plan against, and the written estimate carries the firm figure.
- Is the diagnostic fee really credited?
- In full, against the approved repair, on the same invoice. Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work. If you decline the work you have paid $80 for a diagnosis and you keep every reading behind it.
- What is covered after the repair is finished?
- 90 days on labor, 365 days on parts. Both run from the date the work is completed. Genuine OEM parts sourced through the manufacturer supply chain. The detail, including what sits outside it, is set out on the warranty sheet.
- Which line on this table is the expensive one?
- The sealed system, at $900–$2,340 — the compressor and the refrigerant circuit brazed in behind it. Nothing else on the book is close: a control board is $420–$860 and a door seal $230–$620. That gap is the reason the sealed system is measured seventh and never first.
- Is the diagnostic worth paying if the answer turns out to be replace?
- That is the strongest case for paying it. $80 buys a named fault, the readings behind it and a figure in writing, which is what turns a replacement into arithmetic rather than a hunch. Committing $8,600 or more without that is the expensive way to answer the same question.
Book it
Describe the symptom and we will tell you whether it is ours to fix before you spend anything.
Call +1 (904) 977-8701Customer feedback
What owners said about the estimate they were given
4.5 out of 5 across 71 customer reviews. Read every one of them.
Ice had a stale taste and the bin was only half filling. He flushed the line, replaced the valve that was seeping, and explained what had been sitting in that tubing all summer.
Emmett B.2026-04-12
Freezer held, fresh food side did not, and I had already been told elsewhere that it needed refrigerant. The actual fault was a damper stuck wide open on a broken pivot.
Merle H.2025-09-29