Cubes were coming out hollow and fusing into a slab in the bin. He timed a fill, weighed what landed in the mold, and traced it to a partly blocked supply line under the floor.
Thaddeus G.2026-07-30
Sheet A-08
What we stand behind
90 days on labor, 365 days on parts. It is our own warranty on our own work, given as an independent company — it is not a manufacturer warranty and it does not extend or replace one.
Labor
90 days
From the day the repair is completed.
Parts
365 days
Genuine OEM parts sourced through the manufacturer supply chain.
What it covers
- The workmanship on the specific repair we carried out, for 90 days from completion.
- The part we supplied and fitted, for 365 days from completion.
- A return visit at no charge if the fault we repaired comes back inside those windows.
- Diagnosis of the returned fault. There is no second diagnostic fee on our own work.
What it does not cover
- A different fault on the same appliance. That is a new call and a new diagnostic.
- Parts you supplied yourself, or work another company did before or after ours.
- Damage from a power event, a plumbing failure, a flood or an impact after the repair.
- Ordinary consumables and maintenance — filters, bulbs, and cleaning of a condenser deck that has gone another year without it.
- Loss of food, drink or wine. Insurance covers contents; a repair warranty covers the repair.
Our warranty and the manufacturer's are separate
We are an independent company. The warranty on this page is ours, backed by us, and it says nothing about Sub-Zero or its parent company, Sub-Zero Group, Inc. We cannot administer a manufacturer warranty claim, and we do not pretend to.
If your cabinet is still inside its original manufacturer coverage — a sealed-system claim on a newer unit, most often — say so when you call. In that situation the right move is usually the manufacturer's own service channel, and we will tell you that on the phone rather than take a fee to reach the same conclusion in your kitchen.
Nothing here restricts rights you already have under Florida law. Where a term on this page conflicts with a right you hold by statute, the statute wins.
Making a claim
Call, quote the date of the original visit, and describe what the appliance is doing now. If it is the fault we repaired and it is inside the window, the return visit is scheduled with no diagnostic fee and no argument about it.
Keep the written estimate and the completed invoice — the invoice date starts both clocks. The pricing sheet sets out how the $80 diagnostic works on a first visit, and the terms sheet covers the rest of the service agreement.
What is the warranty actually attached to?
To a repair with a number on it. These are the bands the work on this sheet is warranted at — the part and the labour together, quoted in writing before either is ordered, then covered for the terms above from the day it is finished.
| Item | Band |
|---|---|
| Reading the cabinet, diagnostic sequence | $80 flat |
| Electronic control board | $420–$860 |
| Ice maker, water valve or supply line | $250–$670 |
$80 buys the readings; $860 is the ceiling of everything scheduled above it. The written estimate sits between the two and carries one figure, handed over before a part is ordered.
Asked and answered
Questions about the cover
- How long is the work covered for?
- 90 days on labor, 365 days on parts. Both terms run from the date the work is completed, not from the date it was booked. Genuine OEM parts sourced through the manufacturer supply chain.
- What does a return visit under warranty cost?
- Nothing, where the fault is the part we supplied or the labour we performed inside those terms. A new and unrelated fault is a new diagnosis at $80, and we say which of the two it is before the visit is booked.
Something came back
Call and quote the invoice date. We will get it scheduled.
Call +1 (904) 977-8701Customer feedback
What owners said after the repair held
4.5 out of 5 across 71 customer reviews. Read every one of them.
A column into a 1920s pantry that three people had said was impossible. It took framing work and a new circuit, but he set all of it out in writing first and nothing came as a surprise.
Adelaide U.2026-05-16
Everything in the fresh food side was going off within two days. He put his own probe on the middle shelf and left it there while he worked, rather than trusting the number on the front panel.
Octavia R.2026-09-16