Everything in the fresh food side was going off within two days. He put his own probe on the middle shelf and left it there while he worked, rather than trusting the number on the front panel.
Octavia R.2026-09-16
Customer feedback
What customers said after the call
Rated 4.5 out of 5 across 71 customer reviews. All 71 are printed below, newest first, with nothing held back. Each describes a single visit to a single cabinet: what the owner noticed, what was measured, what was replaced and how it ended.
The figure
4.5 out of 5
The arithmetic mean of all 71 reviews we publish, to one decimal place. It is not a number chosen to look good: remove one entry and it moves, which is why none is removed. The build fails if this figure and the pool ever disagree.
- 5 out of 5 41 of 71 · 58%
- 4 out of 5 23 of 71 · 32%
- 3 out of 5 7 of 71 · 10%
How to read these
Each entry names one fault on one cabinet. That is deliberate. A warm fresh-food compartment above a freezer still holding its setpoint has a short list of causes, and reading how somebody else's turned out is more use than a paragraph of praise. Names appear as a first name and a last initial.
Every entry is on this sheet — all 71 of them, in one column, newest first. It is a long page, and that is the point: the figure above is the mean of exactly these bodies, so every one of them has to be here to be checked against it. The same entries also appear a few at a time on the repair and neighborhood sheets, beside the fault and the address they describe.
The lukewarm ones and the openly critical ones are printed alongside the rest. A shop that has never had a part arrive late, and never sent a second visit out, is a shop nobody has ever called. Where the complaint is about scheduling rather than the repair, that is what the entry says.
No entry quotes a figure. What a visit costs is on the pricing sheet, where it can be checked against the invoice, and what is covered afterwards is on the warranty sheet. If an entry below sounds like your own cabinet, the sheet for that repair sets out how the fault is narrowed down.
Sub-Zero builds refrigeration and nothing else, so nothing here describes any other kind of appliance. Riverbend Refrigeration is independent, and no entry below claims otherwise.
The whole pool
All 71, newest first
My lower zone was swinging several degrees between afternoon and midnight. He left probes in both zones over a full cycle rather than reading the panel once, and the log made the fault obvious.
Ellsworth J.2026-09-11
Two blocks from the water and the fins were more corrosion than metal. He showed me the deck with a torch, explained why washing it would not bring it back, and quoted the hardware honestly.
Loretta S.2026-09-04
The cabinet holds temperature again and I have no complaint about the work itself. Getting a slot took longer than I wanted, and I would rather have been told that on the first call.
Odessa L.2026-08-30
Settings kept resetting themselves overnight and nobody could tell me why. He logged the supply across a full evening, then replaced a sensor that had been feeding the control nonsense.
Rufus T.2026-08-21
Both compartments had drifted up over about a week and I assumed the worst. He logged shelf temperatures first, then found a defrost sensor reading far colder than the air around it.
Augustina F.2026-08-12
Buttons had become intermittent over a couple of months and everyone I asked blamed the salt air. He proved the supply first, then found a contact set corroded at a connector behind the deck.
Leopold S.2026-08-04
Cubes were coming out hollow and fusing into a slab in the bin. He timed a fill, weighed what landed in the mold, and traced it to a partly blocked supply line under the floor.
Thaddeus G.2026-07-30
The wine cabinet had drifted several degrees and the upper bottles were noticeably warm. He cleaned a badly loaded coil, then confirmed the result against a probe rather than trusting the front readout.
Seraphina T.2026-07-26
Both compartments went warm together after the power came back on. He tested the board rather than assuming, found the relay side dead, and explained why a surge weeks earlier could be the cause.
Grayson P.2026-07-21
The floor in front of the cabinet had been warm for months and I had assumed that was normal. The coil was thick with dust and animal hair. He cleared it and rechecked what the fan was pulling.
Georgette L.2026-07-17
We very nearly ordered a cabinet that would not have fitted. He measured the opening, the floor across its width and the exhaust path before anything was bought, and the numbers said no.
Harlan Q.2026-07-14
The display had gone blank while the cabinet carried on cooling normally. He checked the harness at the hinge, found a conductor broken inside the sheath from years of door swing, and repaired it.
Osborne C.2026-07-09
Warm air was pouring out above the door and I thought the whole thing was finished. It was a deck that had not been cleared since the house was bought, and one visit sorted it.
Rosamund C.2026-07-08
Production had dropped to a few thin pieces a day. He checked the water pressure at the valve before touching the machine, found it barely opening, and fitted a new valve that same visit.
Alonzo D.2026-07-03
Water kept beading along the frame every afternoon. He ran a strip of paper round the whole perimeter, found the seal letting go near the top hinge, and levelled the cabinet before fitting anything.
Everett C.2026-06-28
Everything in the bin had frozen together into one lump by the next morning. He tracked it to a trickle getting past the inlet after each harvest, changed that component, and the bin stays loose now.
Waylon H.2026-06-24
The door had begun drifting open unless it was pushed. He found the cabinet had racked a little on the old floor, shimmed it back true, and the closer picked the door up again.
Thurston G.2026-06-20
We were fitting a replacement into a 1926 opening and the numbers did not work. He measured the rough opening, the swing and the route through the hall before anybody ordered a cabinet.
Philomena S.2026-06-17
Cleaning was done thoroughly and the cabinet settled within the day. He also pointed out a bent grille clip from a previous visit by someone else and straightened it while he was down there.
Emory Z.2026-06-13
Fresh food section had climbed into the high forties overnight while the freezer stayed exactly where it should. The technician found a stalled evaporator fan and had a matching motor with him.
Delphia W.2026-06-09
Corks had started lifting slightly and I could not work out why. The cabinet was holding the number on the display but not holding it steadily, and he traced that to a tired evaporator fan.
Verona B.2026-06-05
Buttons had stopped responding on one side of the panel. It was a ribbon connector that had lifted rather than the board itself, which he was clear about before doing anything expensive.
Millicent D.2026-06-01
Nothing at all for a week. The fill tube had frozen solid. Rather than clear it and leave he went looking for the reason, which was a seal letting damp air in at the upper corner.
Henrietta S.2026-05-30
Cabinet was cycling far too often after our kitchen work. Plaster dust had loaded the coil completely. Cleaned, rechecked, and he said plainly it would want doing again sooner than the usual interval.
Wilhelmine J.2026-05-25
The upper zone would not come down at all on warm afternoons. He logged both zones overnight, showed me where the curve flattened out, and the part he changed matched what the log pointed at.
Clarissa H.2026-05-22
The panel was reading a temperature the cabinet plainly was not holding. He set a probe on the middle shelf, let it settle and showed me the difference before he condemned the sensor.
Lucius K.2026-05-19
A column into a 1920s pantry that three people had said was impossible. It took framing work and a new circuit, but he set all of it out in writing first and nothing came as a surprise.
Adelaide U.2026-05-16
An older cabinet in a tight 1920s alcove that I assumed was beyond saving. He read the plate before quoting anything, sourced the part for that serial run, and it has held since spring.
Bernadine C.2026-05-13
The compressor was running almost without pause all through August. The deck behind the vent panel was matted with pollen and cat hair, and clearing it brought both compartments back down within a day.
Silas P.2026-05-08
The glass fogged over every humid afternoon and pooled along the bottom rack. A hardened seal at one corner explained all of it, along with a catch that needed setting so the door pulls in.
Beatrice H.2026-05-04
The panel went dark during a storm while the cabinet carried on cooling. He proved the receptacle under load first, found the supply sagging badly, and would not sell me a board until that was sorted.
Dulcie K.2026-04-30
The frame sweated all summer and the cabinetry beside it was starting to mark. A seal that had gone hard at the hinge end, plus a closer that needed setting, and the sweating stopped.
Clementina P.2026-04-27
The retrofit needed the surround altered and he said so at the survey rather than on the day. That honesty cost him nothing and saved us a joiner standing about while a cabinet sat in the hall.
Reginald B.2026-04-21
Cabinet ran without pause and still lost ground through the afternoon. He measured the current at the compressor, showed me the reading beside what it should be, and traced it to a failing start device.
Marisela B.2026-04-18
Ice had a stale taste and the bin was only half filling. He flushed the line, replaced the valve that was seeping, and explained what had been sitting in that tubing all summer.
Emmett B.2026-04-12
The board did need replacing in the end, and he made a point of reading the serial plate first because fit varies. That single step saved us the wrong part and a second wasted week.
Percival N.2026-04-08
Everything the machine made tasted of the cabinet. He talked me through how long a filter actually lasts, changed it, and told me to discard the first several batches rather than selling me a part.
Ophelia G.2026-04-05
No ice for two days with the arm down. He measured the freezer compartment before touching the machine, found it sitting several degrees warm, and fixed that instead of selling me a new module.
Winifred R.2026-03-28
Two blocks from the water and the fin stock had corroded at one end. He was blunt that cleaning would not restore it and priced the coil work rather than letting me pay twice to find out.
Bartholomew A.2026-03-21
An alarm tone kept sounding overnight with nothing obviously wrong. He read every sensor in turn against the actual air and found one drifting, which was far cheaper than what I had been quoted.
Ivy N.2026-03-16
An alarm code was showing that nobody could explain to us. He pulled the stored history first, saw the excursions all landed on storm afternoons, and checked the board before proposing anything.
Theodora M.2026-03-13
The fresh food side was sweating inside and never quite cold. It turned out the damper was stuck part open on a snapped linkage, and he replaced the assembly instead of adjusting the setting.
Yolanda K.2026-03-07
Condensation on the inside of the glass every afternoon without fail. He measured the room as well as the cabinet, and was straight with me that the west wall was half of the problem.
Ambrose W.2026-03-02
The panels would not sit flush with the joinery after the delivery. He shimmed the cabinet, reset the hinges and got both doors lined up properly with the cupboards either side of them.
Jasper Y.2026-02-27
Warm on top, correct below, which had two other companies talking about refrigerant. He opened the upper section, found the air passage packed with frost from a failed defrost cycle, and worked from there.
Roscoe M.2026-02-26
The lower zone would not hold while the upper one stayed exactly right. The second fan had failed, so that zone was surviving on whatever drifted down. Both read true once the part came in.
Ignacio R.2026-02-20
The machine ran and made almost nothing. He read the compartment temperature first and found it several degrees above the level where production becomes reliable, then fixed that rather than the machine.
Estelle V.2026-02-14
Frost had been building in one upper corner of the freezer only. The gasket had pulled out of its retainer at exactly that corner, which he showed me before suggesting the whole strip be replaced.
Cordelia N.2026-02-09
The cabinet is steady now and the work itself was sound. I was less happy with the gap between the diagnosis and the part arriving, which ran to a fortnight with one update in between.
Wendell K.2026-02-06
The alarm sounded most nights with the door apparently shut. He slid a strip of paper along the seal until it pulled free at one corner, which showed the problem better than any explanation could.
Ferdinand Q.2026-02-03
The unit was boxed in so tightly that the warm air had nowhere to go. He measured the space, showed me where the return path was blocked and opened the base panel route rather than selling parts.
Julius E.2026-01-29
The cabinet had grown loud enough to hear from the dining room. He cleared the deck, checked discharge air at the vent, and told me plainly that the fan bearing would need doing before long.
Hattie D.2026-01-24
The two zones had collapsed into one temperature. He found a defrost part on the lower circuit that had failed open, and the zones separated again the same afternoon he fitted the replacement.
Priscilla E.2026-01-23
The whole unit had started shaking hard enough that the racks rang. Two of the isolation feet had perished. He fitted a replacement set and shimmed the cabinet true in its opening before packing up.
Cornelius W.2026-01-18
Cabinet would recover for a day after every service call from the last outfit and then slide again. He gauged it properly, found the slow restriction, and did not pretend a cleaning would settle it.
Lucien F.2026-01-11
A second column going into a run that had been built for one. He measured the opening and the circuit before we ordered anything, and told us what the electrician would need to do first.
Maribel T.2026-01-09
In January the seal kept freezing to the frame. The perimeter heater circuit was open at a connector in the hinge harness. He repaired it there rather than ordering a whole loom.
Horace Y.2026-01-06
The gasket was fitted correctly and the door draws in evenly now. My one grumble is a smear of adhesive left along the liner edge that I ended up cleaning off myself the following morning.
Prudence I.2025-12-22
The arm was hanging mid cycle and the bin sat empty. New module, mould cleaned out and the arm set so it clears the stack. Straightforward, though it needed a second trip for the part.
Curtis N.2025-12-12
The display worked but nothing cooled, which two other people had called a dead board. It was a relay stage that had failed on one side only, and he had the reading to prove it.
Marceline O.2025-12-05
Noise from the base had been getting worse for weeks. The condenser fan was catching on a build-up at one corner of the housing, and the blade itself had a hairline split he showed me.
Rosalie U.2025-11-27
The seal work was done properly and the sweating stopped. What I did not like was being told a part was in stock when it was not, and finding that out on the day of the second visit.
Mortimer A.2025-11-19
Temperature had been creeping for a fortnight before we called. It was a thermistor reading well below the actual air, so the control simply never ran the compressor long enough to matter.
Errol T.2025-11-14
Levelling and the panel alignment took longer than I expected, and the reveal needed a second pass the following week. Done properly in the end, and the door has closed cleanly ever since.
Marguerite V.2025-11-03
The soffit above the opening was returning the cabinet exhaust straight back at it. Cutting that back was carpentry rather than appliance work, and he said so rather than quoting me for refrigeration.
Flora Z.2025-10-30
It works now and the diagnosis was right. The first visit ended with a panel he could not free in our narrow alcove, so a second set of hands had to come out, which felt like something to plan for.
Terrence O.2025-10-21
Our panel had dropped enough that the door caught on the way shut. He shimmed the hinge, reset the cam and lined the panel back up with the cabinetry either side of the opening.
Lavinia B.2025-10-08
The bar unit by the pool room had quietly stopped making ice months ago. He checked every refrigeration cabinet in the house on the same visit and gave me one written list of what each needed.
Barnaby M.2025-10-02
Freezer held, fresh food side did not, and I had already been told elsewhere that it needed refrigerant. The actual fault was a damper stuck wide open on a broken pivot.
Merle H.2025-09-29
The repair was correct and the cabinet is steady again. What frustrated me was the wait for a part with no word either way until I picked up the phone and asked for a status myself.
Antoinette R.2025-09-05